Title:Senior Service Charge Analyst
Contract Type:Permanent
Salary:£42,149per annum to £46,410perannum (London weighted salary)
Grade:8
Reporting Office:London, Stratford
Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)
Closing Date:17thApril2026
Interview Dates:Week Commencing 27thApril, interview process will involve an Excel Assessment
Please clickherefor the role profile
NB Please note the official job title for this vacancy is Service Charge Specialist and for advertising purposes we use the title Senior Service Charge Analyst
Benefitsinclude:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join ourService ChargeTeam at L&Q:
Are you confident managing complex service charge portfolios and applying legislation in practicenot just theory?
Do you have the technical expertise to produce accurate service charge budgets and actuals, while confidently managing queries, challenges, and stakeholder expectations?
At L&Q, we are looking for a Senior Service Charge Analyst to take ownership of a large and complex portfolio, ensuring service charges are accurate, compliant, and clearly communicated to residents and stakeholders.This is a high-accountability role, requiring strong analytical capability, attention to detail, and confidence in applying legislation and lease interpretation in real-world scenarios.
If this sounds like you, we would love for you to apply!
Your impact in the role:
* Own the end-to-end delivery of service charge estimates and actuals across your designated portfolio
* Manage a large-scale portfolio covering c.100,000 homes and £130m in service charge value, ensuring accuracy and transparency
* Analyse financial data, identifying variances and ensuring all costs are correctly allocated and recoverable
* Take ownership of service charge deficits, identifying risks and driving solutions to improve cost recovery
* Interpret leases and tenancy agreements to ensure correct apportionment of service charges
* Ensure full compliance with service charge legislation, including Sections 1830 of the Landlord & Tenant Act and relevant regulatory frameworks
* Manage and resolve complex resident and stakeholder queries and complaints within agreed service levels
* Prepare and support First Tier Tribunal (FTT) cases where required, presenting clear and accurate information
* Work collaboratively with internal teams (including Neighbourhoods, Finance, Compliance and Legal) to ensure service charge accuracy and alignment, avoiding duplication of costs
What you'll bring:
* A strong working knowledge of service charge legislation and regulatory frameworks, including:
* Sections 1830 of the Landlord & Tenant Act 1985
* Commonhold & Leasehold Reform Act 2002
* Leasehold & Freehold Reform Act 2024
* RICS and TPI guidance, regulations and best practice
* Solid understanding of financial accounting principles, including income and expenditure, VAT, accruals, and reconciliations
* Advanced Excel capability, including lookups, pivots, and working with large datasets
* TPI, RICS or equivalent relevant experience within a service charge environment
* Proven experience within a housing association or similar housing environment, managing service charges end-to-end
* Excellent communication skills, with the ability to deliveraccurateandtimelywritten and verbal communication, adapting your style to different audiences including residents, stakeholders, and senior colleagues
If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reachout.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties home, and were proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.Find out morehere.
Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
JBRP1_UKTJ