Job Description
SENIOR EMPLOYMENT LAW ADVISOR – TRADE UNION
LONDON
£55,000
PERMANENT ROLE
Role Overview:
Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for a Senior Employment Law Advisor.
The successful candidate will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union.
Key Responsibilities:
* Provide individual representation, including negotiating with employers to achieve positive outcomes for members.
* Maintain detailed records of cases using a case management system to ensure consistency and high-quality service.
* Support and mentor junior advisors, offering guidance on complex cases and best practices.
* Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns.
* Monitor and follow up on open cases, taking ownership to ensure highest standard of member service.
* Proactively identify opportunities for training to maintain and develop professional expertise.
Essential Knowledge, Skills & Experience:
* In-depth employment law knowledge and/or formal qualifications in employment law.
* Excellent verbal communication and influencing skills, including on the phone and face to face.
* Excellent organisational skills, with the ability to multitask and prioritise.
* Strong attention to detail
* Strong planning, analytical and problem-solving skills
* Ability to understand and apply processes
* Ability to build rapport quickly
* Ability to work in a team
* Ability to work using initiative
* Ability to quickly learn and master new systems.
* Experience in providing support and guidance to customers.
* Proven history of delivering outstanding customer service, ideally in a contact centre environment.