Job overview
We have an exciting opportunity within our dynamic team to recruit a full -time team administrator to support the Endoscopy and Gastroenterology service within St Richard's hospital. We are looking for a flexible, adaptable and proactive candidate. With the ability to work under pressure in a fast paced environment
previous applicants need not apply
Main duties of the job
To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis using both own initiative as well as direction from supervision of senior colleagues. This job role covers: data entry to facilitate patient procedure and outpatient appointment booking and management of waiting lists
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Detailed job description and main responsibilities
To provide a quality Endoscopy Service within the University Sussex Hospitals NHS Trust by ensuring the most effective use of resources and meeting Joint Advisory Group (JAG) accreditation standards. The administration support sits in two units within Worthing and St Richard’s Hospitals; therefore the admin staff are expected to work within both units as cross cover when staffing needs require.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Person specification
Qualifications
Essential criteria
1. GCSE English or NVQ equivalent
2. General education
Knowledge and experience.
Essential criteria
3. Previous clerical experience in a relevant role.
4. experience of working in a call centre/booking office with waiting list management
Desirable criteria
5. Knowledge of medical terminology.
6. Previous Nhs experience.
Communication and Relationship
Essential criteria
7. Good interpersonal and negotiation skills
8. Communication and telephone skills
Analytical and Judgmental
Essential criteria
9. Ability to work on own initiative
Planning and Organisational
Essential criteria
10. The ability to manage waiting lists; exercising skills in prioritising against waiting list targets and requirements.
11. The ability to talk to members of staff at all levels
12. Good organisational and planning skills.
13. Time management skills and ability to organise and prioritise own workload with conflicting priorities
Patient/Client Care
Essential criteria
14. Ability to show empathy and understanding
15. Attention to detail when interacting with patient records; data quality minded
Policy & Service Development
Essential criteria
16. Ability to deal with difficult conflict situations
17. Committed, motivated and flexible approach to work.
18. Engagement with continuous improvement to drive change within own work and outward team.
Equality, Diversity and Inclusion
Essential criteria
19. Evidence of having championed diversity in previous roles
20. Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications