Job Overview We are seeking a skilled and motivated Field Service Engineer to join our team in a hybrid role combining on-site customer support with office-based technical work. This position involves installing, maintaining, and troubleshooting equipment at customer locations, as well as supporting internal operations, documentation, and planning when office-based. This is an ideal opportunity for a hands-on engineer who enjoys variety, problem-solving, and working both independently in the field and collaboratively in an office environment. Field-Based Duties Install, commission, and service equipment at customer sites Diagnose faults and carry out repairs in a timely manner Perform preventative maintenance and system upgrades Provide on-site technical support and training to customers Ensure all work complies with health & safety regulations Complete service reports and documentation after visits Office-Based Duties Provide remote technical support to customers and colleagues Prepare reports, service documentation, and maintenance records Assist with scheduling, planning, and parts coordination Support continuous improvement initiatives and product feedback Liaise with engineering, sales, and customer service teams Essential Requirements Proven experience in a field service, maintenance, or similar engineering role Strong fault-finding and diagnostic skills (mechanical, electrical, or electro-mechanical) Full UK driving licence Ability to work independently and manage time effectively Strong communication and customer-facing skills Based locally and able to travel regularly to customer sites Desirable Relevant engineering qualification (e.g. HNC/HND, NVQ, or equivalent) Experience with [insert specific equipment, systems, or industry] Familiarity with service management software or reporting tools Working Pattern Hybrid role: split between field-based work and office presence Regular travel to customer sites (primarily within UK & Ireland) Office days for planning, reporting, and team collaboration What We Offer Competitive salary Tools, laptop, and mobile phone Training and development opportunities Pension scheme Additional Information Due to the nature of this role, candidates must reside locally and be comfortable with a hybrid working pattern involving both travel and office attendance