ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150 countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE As the Head of Regional Cloud Operations, you will be responsible for overseeing and optimizing the cloud infrastructure and operations within Europe. You will play a crucial role in ensuring the reliability, scalability, and security of our cloud-based financial services software solutions. In addition, the role will manage multiple data centres and a private cloud infrastructure running critical services. This position requires a seasoned professional with a strong background in cloud technologies, financial services, and leadership that will report into the Chief Cloud Officer. OPPORTUNITES Cloud Infrastructure Management: You will develop and execute strategies for the design, implementation, and maintenance of robust cloud infrastructure providing Architectural oversight to support the company's financial services applications. You will collaborate with cross-functional teams to ensure seamless integration of cloud services into software development, deployment, and operational processes, driving regional product and solution design changes. You will ensure that we optimize our cloud infrastructure for core Temenos products by working with Product Engineering and Services groups. You will manage the physical Data Centre, clean room environment ensuring our high standards and regulatory requirements are adhered to and have a deep understanding of technology cost models and continuous improvement initiatives to drive to cost optimization objectives/roadmap. Operational Excellence: You will establish and enforce best practices for cloud operations, monitoring, and incident response to maintain high availability and performance. You will define and measure to metrics that line up to organizational goals. You will implement and refine operational processes to optimize efficiency, reduce costs, and enhance overall service delivery. You will have a client first approach towards problem and incident resolution. Foster an environment that understand the criticality of the services Temenos provides to a highly regulated industry. Security and Compliance: You will work closely with the security team to ensure the highest standards of data security and compliance with industry regulations. You will have a thorough understanding of regulatory obligations within the region. You will implement and oversee security measures, such as access controls, encryption, and vulnerability assessments, to safeguard sensitive financial data. Team Leadership: You will lead and mentor a team of cloud operations professionals, fostering a collaborative and high-performance culture. You will provide guidance and support in skill development, performance evaluation, and career growth for team members. Vendor Management: You will evaluate and manage relationships with cloud service providers to optimize costs, negotiate contracts, and stay abreast of emerging technologies. You will collaborate with vendors to resolve issues, implement upgrades, and ensure the reliability and resilience of services. You will provide oversight in management of data center technologies. Development of robust roadmaps for each component of the service. You will manage critical services and incidents with multiple partners. Continuous Improvement: You will identify opportunities for automation, process improvement, and innovation within the cloud operations domain. You will keep abreast of industry trends and emerging technologies to drive continuous improvement and maintain a competitive edge. SKILLS You should have bachelor's or master's degree in computer science, Information Technology, or a related field. You should have extensive experience in financial services, cloud operations, with a focus on financial services software. You should have proven leadership experience, managing and developing high-performing, global teams. You should have strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure related technologies. In-depth knowledge of security best practices, compliance, regulatory requirements, and risk management. You should have excellent communication skills, with the ability to collaborate effectively across different departments and regions. VALUES Care about delivering a best in class Cloud Operations organisation Commit to the SaaS 1st Strategy in accordance with Temenos business strategy. Collaborate to maintain the highest standards of Temenos through self-motivation, ambition and focus. Be a truly Temenosity ambassador Challenge yourself to achieve everything you can at Temenos Please make sure to read our Recruitment Privacy Policy