Job Title: Front of House Assistant
Hours: 14 per week
Rate of Pay: £12.71 per hour for over 21's & NMW for under 21's
Location: Ingleby Barwick
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness industry, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Benefits
* B‑Fed – complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave increases with tenure
* Free gym membership
* Complimentary gym membership for another person after 2 years service
* Discounted spa treatments – 30%
* Discounted spa goods – 20% ELEMIS products
* Discounted meals and beverages – 50% cafe/bar
* Career and personal development training
* Mental health, well‑being and EAP services
* Length of service awards
* Staff awards and bonuses
* Discounted entertainment and shopping
Typical Day
* Greet and welcome guests with a friendly and professional demeanour
* Handle emails, phone calls and face‑to‑face queries
* Prepare and serve a variety of beverages and light snacks efficiently (if a cafe bar is available)
* Manage spa bookings and appointments, ensuring a smooth scheduling process
* Provide information about spa services, treatments and products to guest enquiries
* Process payments and manage the reception area efficiently
* Assist with the promotion of spa services, special offers and retail products
* Ensure the reception area is clean, tidy and inviting at all times
* Coordinate with Spa Therapists and other staff to ensure seamless service delivery
* Log all visitors accurately, including contractors and issuing guest passes
* Undertake all relevant training required for the role
Qualifications
* Strong interpersonal and communication skills with a customer‑focused attitude
* Genuine passion for health, wellness and customer service
* Excellent organisational skills and ability to multitask
* Ability to establish rapport, build trust and demonstrate credibility
* Willingness to work flexible hours, including weekends and holidays (hours can start as early as 5:30 am and finish as late as 10:30 pm)
* Desired experience in a receptionist or customer service role, preferably in hospitality
* Proficiency with booking systems and basic computer skills
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