As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a Head of Retail and Customer Insights to join our growing online business.
Purpose of the role:
To lead our customer insight, market intelligence and advanced analytics function.
Scope of the role:
Key leader responsible for transforming complex data into powerful insights that shape commercial decisions, improve customer experienceand accelerate our growth.
The role requires a unique blend of data expertise, strategic thinking and creative problem solving, leveraging AI and machine learning to unlock value from large and evolving data sets.
Oversee a multidisciplinary insight team, providing leadership across customer analytics, market research, segmentation, predictive modelling and customer lifetime value.
Key Responsibilities:
1. Customer & Market Insight
- Lead the end-to-end customer insight strategy across the organisation, ensuring a deep, real-time understanding of shopping behaviours, needs, motivations, and trends.
- Own the integration and interpretation ofexternal market data, competitor intelligence, industry trends, and macroeconomic influences.
- Oversee continu...