Receptionist
Waterfront Office, Brierley Hill
Part Time, Permanent Position.
Monday to Friday, either 8am to 12:30pm.
We are looking for a welcoming individual to join Talbots as Receptionist. To be successful, you will have either previously receptionist or customer service experience.
As a Receptionist, will be expected to offer a prompt, efficient and personal service to both new and existing clients, delivering excellent in customer service delivery across the telephone, online or in person.
Who Are Talbots Law?
Talbots Law is proud to be an Employee-Owned Company and a member of the EOA. We were the first Employee-Owned Law Firm in the West Midlands.
Talbots is a Values led Company with a shared vision of "Working every day to be the best" for our people, our clients, and for our communities.
We are passionate about people being the best that they can be. We do this by providing a comprehensive package of high-quality Company benefits and rewards.
The Company is committed to the Real Living Wage Foundation and we also hold the Disability Confident accreditation.
* Competitive salaries with annual review.
* Annual tax-free* profit-share.
* 25 days holiday + birthday + ex-gratia day + UK Bank Holidays + long service awards.
* Company salary-sacrifice pension scheme (4% from Talbots: 4% from employees).
* Group Life Insurance (3 x annual salary).
* Enhanced Company Sick Pay and Parental Leave.
* EV Car Leasing Scheme.
* Comprehensive Employee Assistance Programmes.
* Perkbox employee rewards & benefits platform.
* Medicash Health Cash Plan.
* Financial Health & Wellbeing Provision.
* Bank of Talbots (Annual employee credit for legal fees) and Financial Support Loans.
* Salary Sacrifice schemes.
* Established Company progression framework.
* Career progression plans (including financial / mentoring support towards professional qualifications where desired).
* Social events programme with larger event invitations extended to partners & families.
* Company gifts for celebrations and special life events.
* Commitment to charitable initiatives (currently main corporate sponsor of Acorns Children's Hospice).
What the job involves:
* Professionally welcoming all clients and visitors, directing enquiries either in person or over the telephone including copying and certifying ID.
* Overseeing refreshments for clients and prearranged meetings as well as the maintenance and organisation of meeting rooms.
* Taking initial card payments, updating the database and preparing posting slips alongside managing the daily banking, petty cash and receipts.
* Responsible for weekly stationery orders, monthly housekeeping audits, archiving and attendance sheets.
* Ensure compliance with SRA, Lexcel, Law Society Quality Scheme standards, SARs and accounting requirements.
What you need:
* Pro-active, self-motivated and passionate about giving outstanding client care with excellent interpersonal and communication skills.
* Proficient in MS Office applications, case management systems and telephone switchboard.
* Attention to detail, accuracy with numbers and calculations as well as organised and practical with the ability to remain calm under pressure.
Job Types: Part-time, Permanent
Pay: £14,923.30 per year
Expected hours: 22.5 per week
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Private medical insurance
* Profit sharing
* Referral programme
Application question(s):
* What are your salary expectations for this position?
* What is your current notice period?
* Please provide your full home address.
* Are you looking for Full time or Part Time positions?
* What working hours would this be?
* How long would the commute take you to this office?
* Which computer programmes / software are you familiar with?
* Do you have any planned holidays in the next 12 months, or other commitments we should be aware of?
Work Location: In person