Residential Property Manager, Build To Rent
At LIVINGWAY, we are dedicated to empowering individuals and communities through innovative solutions and exceptional service. Rooted in a commitment to excellence, integrity, and collaboration, we strive to create meaningful impact in everything we do. Our organisation is built on a foundation of strong values and a vision to inspire positive change. Whether in the workplace or the communities we serve, LIVINGWAY is a place where passion meets purpose, and everyone is encouraged to grow, thrive, and succeed.
Job Title: Property Manager
Reports To: Head of Sales & Leasing / COO
Location: Manchester
Job Type: Full-Time
Summary: LIVINGWAY is seeking a proactive and dedicated Property Manager to oversee the daily operations of our property portfolio. The successful candidate will be responsible for managing tenant and landlord enquiries, coordinating viewings, tenancy renewals, and ensuring smooth day-to-day operations of our properties. This role demands excellent communication, organizational, and problem-solving skills to deliver top-tier service to both tenants and landlords.
Key Responsibilities:
Enquiries & Viewings
1. Managing incoming property enquiries via phone, email, and online platforms to assess applicant suitability against property criteria.
2. Overseeing diary management to organise and conduct property viewings for prospective tenants.
3. Following up on viewings to gather feedback, address any concerns, and actively encourage prospective tenants to proceed with a lease.
Tenancy Management
1. Process tenancy applications and liaise with both tenants and landlords.
2. Oversee the move-in process, ensuring all necessary checks and documentation are completed accurately and within required deadlines.
3. Manage tenant relations, responding promptly to queries and resolving any issues.
4. Conduct periodic property inspections and ensure compliance with tenancy agreements.
5. Track tenancy expirations and proactively manage renewal negotiations.
6. Prepare and issue renewal notices and agreements to tenants.
7. Work with landlords to review and adjust rental rates as necessary.
General Property Management
1. Ensure properties are well-maintained by coordinating repairs and maintenance.
2. Liaise with contractors and service providers to arrange necessary work.
3. Manage rental payments, and arrears, and communicate with tenants regarding any outstanding amounts.
4. Ensure compliance with all legal and regulatory requirements, including health and safety standards.
Administration & Reporting
1. Maintain accurate records of all tenancies, maintenance works, and communications.
2. Prepare reports for management on occupancy rates, rental income, and maintenance expenses.
3. Stay updated on market trends and legal requirements to provide informed advice.
Experience & Skills Required
1. Previous experience in property management or real estate.
2. Strong customer service and negotiation skills.
3. Excellent organisation, multitasking skills, and diary management abilities.
4. Exceptional communication skills and the ability to collaborate well as part of a wider team.
5. Knowledge of tenancy laws and property regulations is desirable.
6. Proficiency in property management software and Microsoft Office Suite.
7. A proactive and problem-solving mindset.
8. A valid driver’s license (if required for property visits).
Why Join LIVINGWAY?
1. A dynamic and supportive work environment.
2. Opportunities for professional growth and career development.
3. Competitive salary and benefits package.
Key Performance Indicators (KPIs): These will be based on role and deliverables. Office based.
Compensation: Salary negotiable and will be based upon experience.
Equal Opportunity Statement: LIVINGWAY is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status.
Application Process: Please provide a copy of your current full and up-to-date CV along with a cover letter of why you feel you are suitable for the role.
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