Mid and South Essex NHS Foundation Trust
Patient Pathway Coordinator
The closing date is 04 December 2025
We are looking for an organised self-starter to provide efficient administration and secretarial duties within our Respiratory Department at Basildon Hospital.
If you're a people person this role could be the right fit for you as you'll be the main contact for our Respiratory patients.
You'll also provide administration support and liaise with departments across the Trust, general practitioners, patients, relatives and visitors, resolving queries as appropriate.
So if you are sociable, dynamic and pride yourself on your communication skills, we'd like to hear from you today.
Main duties of the job
Your role will involve co‑ordinating, monitoring and initiating appropriate changes within administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales and utilising computerised tracking systems to locate case notes and investigation results.
You will be liaising with teams outside of the speciality e.g. GP's where appropriate to ensure a seamless patient journey and monitoring work lists for Choose and Book to monitor Consultant workflow and escale to Operational Managers if and where necessary.
As a Patient Pathway Co‑Ordinator you will navigate patients through their care pathway, from point of referral to treatment, using hospital IT systems to find information on the patient pathway, including PAS systems, endoscopy systems, medical records, histology reporting systems etc.
Your general administrative duties will include courteously and efficiently receive telephone enquiries from patients, carers and external agencies in relation to hospital admissions, receiving and processing incoming correspondence, paper and electronic, ensuring it reaches the appropriate place with the required deadlines and maintain an accurate and up to date filing system (manual and electronic), ensuring accuracy of patient case notes.
About us
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward‑thinking and enthusiastic we want you to join us. We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job responsibilities
For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!
Person Specification
Application Form
* Good standard of education including English and maths
* Experience in Microsoft Packages - including Excel, Outlook and Word
Application form and interview
* Administrative experience within a healthcare setting
* Previous experience in managing patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
£27,485 a year Per Annum (Pro Rata for Part Time)
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