We have an exciting opportunity for you to join our team of Customer Care Representatives.
Who we are:
FedEx is the largest express transportation company in the world. With an extensive network in more than 220 countries and territories, we have made logistics and warehousing a science. We are 700,000 team members strong, diverse, and committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.
What you will be doing:
* Joining our Customer Service team to deliver outstanding service during our operating hours (currently 8am - 6pm).
* Full and part-time positions available, mainly Monday to Friday, with rotating Saturday shifts (8am – 1pm). You will work 5 days per week.
* Providing accurate information and guidance to customers via various contact channels.
* Advising customers on how to use FedEx services and tools.
* Helping resolve service-related issues.
* Identifying opportunities to grow business with customers.
* Collaborating with other teams to ensure an outstanding customer experience.
What do you bring with you:
* Computer literacy and ability to navigate different systems easily.
* Positive attitude and problem-solving skills.
* Confidence, empathy, and friendliness.
* Flexibility to adapt to a dynamic environment.
* Desire to work in an international, fast-paced team.
What do we offer:
* Starting salary from £28,471.29.
* Hybrid working policy combining office and remote work.
* Training and on-the-job learning opportunities.
* Extensive resources for skill development, including online language courses.
* Tuition Assistance Program (*applicable for permanent positions).
* Employee Assistance Program for personal and family support.
* Reduced-rate shipping for employees.
* Great career growth opportunities.
FedEx is a trusted global brand and one of the world's most admired companies. We value diversity and are committed to an inclusive workforce. Bring your ideas, individuality, and dreams to our community. Join FedEx and grow with us!
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