Service advisor

Service Advisor

Location - Manchester
Salary - £27.000 to £30,000 DOE

Monday to Friday. - Day Shift 42.5 Hours

Location - Manchester

My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Manchester Depot.
·Understand and adhere to Service Core Process as set by the Brand and Company
·To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
·Inform customer of outstanding recall campaigns and arrange for work to be completed
·Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty
·Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
·To promote additional workshop services/repairs where applicable
·Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
·Carry out daily update calls to customers on vehicle progress in the workshop
·Follow up all 'No Show' bookings

Skills and Qualifications of a Service Advisor

·Excellent communication skills
·Second to none Customer Service skills
·Enthusiasm and is hard working
·Self-motivated and a team player
·Previous Technical / Mechanical background would be a clear advantage
·Motor trade experience is essential

Please contact Russ Hawkes @ Auto Skills or send CV to (url removed)
Tel: (phone number removed) (mobile Friendly) (phone number removed)