VodafoneThree - IPA (Investigatory Powers Act) Officer
* Full time
* V3 Requisition Grade: 8
Position: VodafoneThree - IPA (Investigatory Powers Act) Officer
Location: Newbury/Reading (+ Hybrid Working)
Working hours: Full time 37.5 hours per week – Mon to Fri
About VodafoneThree
VodafoneThree is building a network that connects people, places and potential. We help close the digital divide, empower communities and drive meaningful progress. Everyone deserves the same chance to stay connected, and with VodafoneThree that future is being built today.
What you’ll do
As an IPA Officer, you’ll play a critical operational role supporting lawful data disclosure that directly contributes to national security and public safety. You’ll work within a highly regulated environment, applying legal frameworks and internal policies to ensure requests from law enforcement are handled accurately, securely, and within strict timeframes.
* Process lawful requests in line with the Investigatory Powers Act (IPA) and internal policies
* Validate requests to ensure legal compliance before progressing
* Retrieve, interpret, and disclose communications data using approved systems
* Deliver responses within strict statutory and operational SLAs
* Maintain accurate records and audit trails for all activity
* Handle sensitive information with the highest levels of confidentiality and security
* Act as a point of contact for law enforcement and internal stakeholders
* Support continuous improvement across processes, systems, and controls
* Work within a shift‑based 24/7 environment, including nights and weekends*
*Given the nature of the role, our team operates 24/7, 365 days a year. This may involve unsupervised work during shifts and bank holidays. (actionable post‑training completion)
Who you are
You’re someone who thrives in a structured, high‑responsibility environment where accuracy and integrity are non‑negotiable. You’re calm under pressure, detail‑focused, and comfortable working with sensitive information.
* Understanding of the Investigatory Powers Act or similar legal/regulatory frameworks
* Experience processing or administering structured requests within defined guidelines
* Strong attention to detail with a track record of delivering accurate work
* Ability to handle sensitive or confidential information securely and professionally
* Comfortable working in time‑critical environments with competing priorities
* Clear communication skills, with the ability to explain complex information simply
* Experience maintaining records, logs, or audit trails for compliance purposes
* Willingness to work flexible shift patterns in a 24/7 operational setting
* Must be eligible for Security Check (SC) clearance and willing to obtain and maintain it
If you don’t meet all the desired criteria exactly, we encourage you to apply. We are passionate about inclusion and believe that everyone can thrive.
What we offer
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, pension plan, discounts, vouchers, and learning & development opportunities.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards.
If you require reasonable adjustments during the interview process, contact your recruiter or email jobs@three.co.uk for guidance.
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