Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
* Carry out computerised estimates using Audatex
* Communicate with customers to provide repair information and an indication of completion time
* Compile all relevant information and complete supporting documentation
* Record all estimate / repair information on the Advance system
* Monitor progress of the vehicle through the repair process
* Negotiate estimates with the Aviva Engineer when required
* Discuss claim related issues with the Aviva Engineers
* To identify opportunities for non-insurance related repairs
* To conduct mobile and drive by estimates
* To maintain and secure allocated equipment
* To assist other team members as and when required
Qualifications
Desirable qualifications and experience:
1. Experience ...