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Head of IT Service Delivery, Life Sciences, Northampton
Client:
GXO Logistics, Inc.
Location:
Northampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
7fa7efd78a55
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Pay, benefits and more:
We’re looking to offer a salary of up to £90,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
* Manage the service delivery of the portfolio of our customer’s IT applications across all 8 sites in the UK
* Act as a primary point of contact between the customer, GXO IT teams and service providers in the customer SIAM model. Manage incident escalations, ensuring the timely resolution of critical incidents
* Participate in the project management process as the overall service owner to ensure changes to services are implemented successfully and transitioned from implementation to operational status, ensuring a smooth handover and continuity of service
* Build and maintain strong relationships with key customers and business stakeholders, understanding their needs and ensuring IT services support business objectives
* Proactively identify opportunities where IT can add value to the customer and business and drive initiatives to capitalise on them
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