Key Responsibilities of Community Transport Team lead are: To oversee the day to day running of the project supported by the Senior Management Teams at Age Cymru Dyfed and Dolen Teifi. This will involve the supervision of the coordinator based at Age Cymru Dyfed. The role will involve oversight of the project and reporting, attendance at events and meetings to promote the service and ensure the vehicles are fully utilised. Additionally, you will: Collate the data from the CRM system Charitylog to facilitate the required reporting for the funder To ensure the invoices and payment requests are managed and submitted on time. To cover for the coordinator when needed to ensure that the service maintains accessibility To ensure signposts and referrals are recorded and reported to demonstrate the added value from the project To monitor service user feedback to drive continuous service improvement. To liaise with Dolen Teifi to ensure vehicle coordination and maintenance is managed appropriately To provide services that are adaptable and could either be, face- to-face in the home/office, and/or telephone to meet the needs of the individual. To work as part of a team with other advice staff and volunteers. Skills, Qualities and Experience Essential (E) or Desirable (D) The ability to listen and communicate effectively and establish a good rapport with people. E A knowledge and understanding of the complex and difficult issues faced by older people living in West Wales E An understanding of the needs of clients’ transport accessibility issues E An ordered approach to the coordination of service delivery and willingness to work within agreed procedures. E An awareness of primary legislation in Wales. E A broad understanding of health and social care issues for older people and those who care or support them E Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc E The ability to work objectively, in a person-centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professional, other providers of service, etc E The ability to work with a high degree of autonomy; to manage time effectively and target promotional activity to events of greatest benefit E Experience of and commitment to collaborative working and co- production. E Spoken and written Welsh to a minimum of level 3. D Previous experience of working with community transport /older people and/or people living with disability D Additional requirements • Satisfactory DBS check and personal references • Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place Age Cymru Dyfed - Additional Benefits 31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment. Employer contribution to Government Nest Pension Scheme Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including: Free 24-hour confidential helpline to assist with Health and Wellbeing including support with: Stress and Anxiety Counselling Family Issues Bereavement Financial Wellbeing Childcare Support Relationship Advice Legal Information Medical Information Tenancy and Housing Concerns Alcohol and Drug Issues Consumer Issues 24-hour access to Virtual GP Service for employees and their family Access to a range of discounts via the “Blue Light Card “Scheme Eyecare Voucher Scheme Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .