Payment Operations Analyst - APP Fraud and Collateral
Edinburgh
Payment Operations Analyst Specialist – APP Fraud & Collateral
Full-time
In office 4 days/week
* Do you have experience investigating payment fraud and managing collateral?
* Are you passionate about safeguarding assets and improving payment processes?
* Do you want to develop your expertise in embedded payments and financial risk management?
If so, we would love to hear from you!
Who We Are
Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe, to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.
What You’ll Do
* Support the resolution of Authorised Push Payment (APP) fraud cases, collaborating with internal teams, partners, and UK PSPs to ensure efficient case handling and compliance.
* Monitor collateral accounts and limits across products (APP fraud, Cards, Direct Debits), raising requests with partners where coverage is insufficient.
* Conduct annual reviews of partner collateral positions, assessing adequacy based on historical data, fraud trends, and Direct Debit performance.
* Perform daily reconciliations of fraud‑related collateral accounts, identifying discrepancies, raising eligible chargebacks, and reporting findings.
* Manage and execute the repatriation of recovered funds to victims, ensuring accuracy and regulatory compliance.
* Support the development and delivery of management information (MI) and reporting related to APP collateral management, providing data‑driven insights.
Who You Are
What you’ll need:
* A curious mindset and drive to explore how AI and data can enhance operational efficiency.
* Experience in payments investigations, APP fraud detection, reconciliations, or treasury operations.
* Knowledge of UK and/or international payment schemes (e.g., Faster Payments, BACS, CHAPS, SEPA, SWIFT) and fraud risk management.
* Awareness of financial regulations and reporting requirements, especially relating to fraud and collateral.
Nice to haves:
* Experience investigating payment failures, exceptions, and fraud incidents.
* Proactive approach to leveraging emerging technologies for process improvement.
* Excellent Excel skills for analysis and reporting.
What We Offer You
* Share Options: Company Share Option Plan (CSOP) – benefit from any increase in share value in the event of a sale, merger, or flotation.
* Bonus: Annual discretionary bonus, paid in May for the previous year, based on company and individual performance.
* Flexible benefits: £1,000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
* Wellbeing app: Confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals.
* Holidays: 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays; you can choose the remaining days.
* Learning opportunities: Two‑day onboarding programme, ModStart, plus ongoing development support.
* Company‑wide events: Participate in collaborative and engaging events with colleagues across the business.
* Bike to work / E‑bike scheme
ModInclusion
At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com, but please note that this means we will no longer consider you for the role you have applied for.
As part of the recruitment process, candidates are advised that pre‑employment checks (PECs) shall be undertaken in order to secure a position with any of the Modulr Group entities. Every offer of employment will be subject to the satisfactory completion of various PECs. These checks may include, but are not limited to: Asylum & Immigration (Right to Work) check, financial checks/credit check, basic level criminal history check, 5‑year employment history check, adverse/negative media check, sanctions screening, qualifications & education checks. Please confirm you are happy to proceed on this basis.
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