Responsibilities
1. Responsible for management of multi-skilled technicians within the North Devon workshop and Somerset West and Taunton satellite workshop
2. Day to day liaising with the customer to build and keep relationships, ensuring the requirements of the customer are in line with the contracts and the workshop can support the requirements. Maximising customer satisfaction
3. Ensure all sites and employees are Health and Safetypliant and meet withpany and legislative requirements
4. Fully responsible for overseeing the maintenance in line with manufacturers rmendations, legislation and contractual obligations. This will include but is not limited to: -
• Management of vehicle repairs and servicing to ensure they are carried out cost effectively, both internally and sub-contracted.
• Maximise the vehicle availability to the customer.
• Ensure manufacturer warranties are considered in all repairs and liaising with relevant manufacturers over the necessary claims.
• Ensure workshop paperwork and processes arepleted to the highest of standards on a timely basis.
• KPIpliance
• Supplier SLApliance
5. The day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorisation, close control of systems and the provision of technical advice and assistance, including the control of parts
6. Negotiate, monitor, measure and rmend third party suppliers to support the in-house maintenance facilities in ensuring the contractual requirements for the customer are delivered
7. To ensure the fleet management system is used in accordance withpany and legal requirements, which further enable accurate reporting and financial cost control
8. To ensure that all personnel on site are effectively managed, display high level of professionalism and are sufficiently trained to carry out their responsibilities effectively including positive performance management of the staff
9. To support the wider SFS business by maintaining vehicles from other SFS contracts and the rental fleet
About You
Key Skills
Essential Skills
10. Have a recognised vehicle engineering qualification for HGVs City & Guilds
11. Hold a Certificate of Professionalpetence (CPC) National
12. Ability to effectively implement and control Health and Safety management in all workshop operations
13. Presentable, proactive person with the ability to conduct themselves in a professional manner having excellentmunication skills, focused on seeking to resolve any problems
14. Have a track record of successfully managing workshops
15. An ability to work independently and as part of a team
16. Ability to influence change at all levels
17. Excellent organization skills, with high levels of attention to detail with ability to multitask and prioritise deadlines.
Desirable Skills
18. Municipal vehicle maintenance experience
19. A HGV category C driving license would be advantageous
20. Hold a recognised IOSH Health and Safety management qualification
21. Hold membership of IRTE or for a similar organisation.
Working Hours
40 hours
Even if you don't meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we're excited to hear from passionate individuals like you! If you're ready to contribute to the team, please apply.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
22. Generous Holiday Allowance: 25 days and you also get to enjoy a day off for your birthday, Christmas Eve, and New Year's Eve. You can also buy or sell up to a week's leave
23. Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
24. Profit Related Pay: We share some of our annual profit with our eligible employees
25. Pension Plan: We contribute up to 10% of your annual salary towards your pension
26. Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
27. Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
28. Volunteering Day: Contribute to causes you care about with one volunteering day per year
29. Life Assurance and Personal Accident Cover
Be yourself
As an equal opportunities employer, we wee diversity and care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager. Job ID 2227