Customer Service Advisor
Newark
Ref: VA3473
#OFE
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression
Customer Service Advisor
At Steer Automotive Group, we’re proud to do things the right way. Guided by our values of Excellence, Innovation, and Integrity, we deliver outstanding service and continually improve the customer journey.
We’re now looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face and voice of our busy automotive repair centre in Newark. This is a key front-of-house role where you’ll ensure every customer receives an exceptional experience from first contact through to vehicle collection.
Key Responsibilities
14. Welcome customers in person and over the phone in a professional, friendly manner
15. Manage repair bookings, vehicle handovers, and customer updates
16. Liaise with technicians, insurers, and suppliers to ensure smooth communication
17. Handle customer queries and resolve issues efficiently and professionally
18. Maintain accurate records with strong attention to detail
What We’re Looking For
19. Previous experience in customer service or administration (automotive experience desirable but not essential)
20. Excellent communication and interpersonal skills
21. Ability to multitask and remain calm in a fast-paced environment
22. Confident IT skills and willingness to learn new systems
23. A genuine passion for delivering outstanding customer service
What We Offer
24. Competitive salary with performance-related bonus opportunities
25. Ongoing training and clear career development pathways
26. A supportive, team-focused working environment
If you take pride in delivering great service and want to be part of a customer-first business, we’d love to hear from you.
Apply today and join the Steer Automotive Group team in Newark.