Job Title: Aftersales Manager Location: Haywards Heath Salary: £45,000 – OTE £60,000 We are looking for an experienced Aftersales Manager, preferably within a main dealer environment, to join our client’s busy team at Haywards Heath. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team. Aftersales Manager Requirements: * A proven track record of running a busy and successful aftersales department in a main dealer environment. * The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives. * A passion for delivering exceptional customer service. * Good technical knowledge. * Experience of developing and monitoring budgets. * Strong communication and organisational skills with high levels of self-motivation. * Bodyshop experience would be favourable, although not essential. * A full UK driving licence. Responsibilities for Aftersales Manager: * Lead the entire Aftersales Team – overseeing the Parts, Service and Workshop teams. * Ensure targets/KPIs and Brand Standards are not only met, but exceeded. * Ensure the workshop is efficient and productivity rates are optimised. * Set objectives to maximise profitability and performance of the Service Department. * Develop service department plans and budgets to achieve quarterly and annual targets. * Maintain financial and operational controls within the department. * Understand and report on key KPIs in a timely and accurate manner. * Ensure warranty procedures are followed correctly, and monies are recovered promptly. * Respond swiftly to any customer complaints and ensure timely resolutions. * Responsible for recruitment and training within the department. Benefits * An extremely attractive uncapped OTE. * 25 days holiday bank holidays. * Fully expensed company vehicle. * Company pension. * Life assurance policy. Please know that once you have applied for the Aftersales Manager role, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch! Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail