Job Ref: INT23777
Branch: Mercure Inverness
Location: Mercure Inverness, Inverness
Salary/Benefits: £28,600 per year Industry Leading Benefits and incentives
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/08/2025
Closing date: 29/09/2025
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Minimum of 30 days holiday
* Staff meals on duty
* Starting salary above national minimum wage
* Free staff parking
A day in the life of…
As Guest Services Manager you'll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You'll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.
What do we need from you?
* You'll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
* As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
* Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
* We're looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You'll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Situated in the heart of Inverness vibrant City Centre, Mercure Inverness Hotel boasts a dramatic Highlands backdrop overlooking the peaceful River Ness. This newly refurbished, modern 4-star hotel with its locally inspired interior, is just six miles from world famous Loch Ness, 10 miles from Inverness Airport and only 200 meters from Inverness railway station, making it the perfect base-camp for guests looking to immerse themselves in Scottish culture.
Make sure you treat yourself at the 33 Church Street Bar Brasserie - the new hot spot to eat, drink, meet and socialise in Inverness. Chill out in the bar with a traditional Scotch Whisky or a trendy Pink Gin. Make sure you reserve a window seat Whether you're looking for the perfect Scottish wedding, a family gathering, a meal overlooking the River Ness or space for your next business meeting in the heart of the Old Town, our team can help you organise any event and assist with local knowledge.
Relax overlooking the peaceful River Ness at The Mecure Inverness hotel. The hotel is in a central location just 10 miles from Inverness Airport and 6 miles from Loch Ness. 200 metres from the train station and from the city's pubs and restaurants.