To triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients. Responsibilities Working?collaboratively?with?the?Service?Manager?to?design?and?implement?effective?repo r ting?to?accurately?reflect?team?performance Attend?internal?project?meetings?where?necessary? To ensure we are regularly communicating with clients while exceeding their expectations Maintaining?a?process?driven?work?environment. Collating?and?communicating?fault?information?to?ensure?quick?resolution Enabling?continuation?of?service?via?utilisation?of?value-add?products Understanding?and?resolving?faults?within?SLA? Accurately?triaging?all?tickets?and?passing?to?relevant?support?team?for?those?not?resolved?by?Service?Assurance Co-ordination?of?internal?and?external?resource Liaising?with?Group?Networks?and?other?surrounding?support?teams?on?faults/assurance? Skills?and? competencies required Positive?can-do?attitude. Strong?customer?service?and?communication?skills.? Comprehensive?industry?knowledge. Great?attention?to?detail. Decision?making?skills. Proven?problem-solving?attitude. Ability?to?coach?others. Experience?working?in?a? problem?solving ?environment. Interest?in?Technology?and?Innovation?and?IT?Literate.? Benefits 21?days?holiday??increasing?to?22?days?after?3?years?and?to?25?days?after?5?years Extra?day?off?for?your?birthday Buy?holiday?scheme Employee?Assistance?Programme Free?onsite?parking Enhanced?company?sick?pay Discounted?retail?vouchers Reduced?gym?membership Annual?salary?review SCG?mobile?benefit Employee?referral?bonus Onsite?canteen?offering?free?croissants?and?freshly?made?soup SCG?is?proud?to?be?an?equal?opportunities?employer. We?welcome?applications?from?all?parts?of?the?community?and?are?committed?to?upholding?the?principles?of?the?Equality?Act?2010. We?are?committed?to?supporting?applicants?with?disabilities.?We?will?endeavour?to?make?necessary?adjustments?to?ensure?a?fair?and?accessible?recruitment?process.