Job Title: OnSite IT Coordinator
Location: London, UK
Duration: 12-month contract (Inside IR35)
Working Mode: Fully Onsite
The below responsibilities and deliverables will guide the day-to-day tasks included in the role ;
IT quotation management and ownership and execution of the overall IT procurement process. This include Procurement of Dell laptops and peripherals.
Procurement of non-Dell peripherals from other suppliers including CDW and EOS
Procurement of VC kit and networking equipment
Procurement of Mobile phones and peripherals
Owning and improving on related procurement processes
Coordination and day-to-day ownership of all related processes, working closely with vendors
Equipment order tracking, goods receipting, management of orders and payment escalations
Own and Manage ITSM tickets ( Procurement related )
Ensure day-to-day management of user requests for devices and track build process on all machine builds
Own and coordinate user requests on software and one-off requests from users.
Working closely with HR team on the joiner mover and leaver process insofar equipment goes
IT Asset management including machine status tracking, user interfacing, loan machine management, disposal process.
Stock level management and re-order processes - working closely with the SDS
Owning and driving/introducing improvements on current asset tracking processes
Interface with facilities team on IT & facilities overlapping functions
SDS Support on all SDS deliverables and actions, daily interface with SDS
Being the onsite interface between support team and users on site all IT services
Being the onsite interface between the European Service Desk and site for all queries / questions / requests
Coordinating vendor relationship meetings, escalations and general issues.
Support queries around non-standard software and associated licensing
General documentation for IT services
Management of IT office including work and storages areas and TechBar neatness and general safety aspects
Support general office administration and coordinate team activities
The role requires the following personality traits, skills and knowledge ;
Team player with good communication skills.
Ability to work with people on all levels
Experience in IT procurement process end to end - preferably with SAP experience
Experience in IT asset management
Good knowledge of outsourcing service management
Good skills in O365 applications, Outlook, Excel, Word, Powerpoint etc.