Overview
Location: Knowsley (Head Office), with UK and occasional overseas travel
Are you an experienced engineer with a passion for problem-solving and technical excellence?
Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.
About the Role
Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You’ll work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.
Technical Responsibilities
Key Responsibilities
* Technical Support & Analysis: Provide technical support to the Service Department under the supervision of the Product Support Manager.
* Investigate product issues using best engineering practice and root cause analysis techniques.
* Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.
* Deliver clear, concise, and accurate engineering reports.
* Support warranty and concession cases through to completion.
* Recommend proactive maintenance strategies and improvements to service processes.
* Analyse and communicate Jenbacher fleet programmes.
* Maintain and manage the Service Bulletin library.
* Provide technical assistance to other internal functions as required.
What We’re Looking For
Technical Skills
* Engineering qualification(s), preferably mechanical bias.
* Strong knowledge of good engineering practice and root cause analysis.
* Minimum 5 years’ hands-on experience with Innio Jenbacher products.
* Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.
* Excellent report writing and data analysis skills.
Personal Attributes
* Professional, reliable, and results-oriented.
* Strong communication and relationship-building skills.
* Highly organised with excellent attention to detail.
* Able to work to tight deadlines and travel at short notice, including overseas.
* Proactive and committed to continuous improvement.
Qualifications & Experience
* Engineering qualification(s), preferably mechanical bias.
* Minimum 5 years’ experience with Innio Jenbacher products.
* Good understanding of Health & Safety legislation.
* Clean UK driving licence (Category B).
* Experience in a similar technical support role.
* Strong customer relationship experience.
What’s in it for you?
* Competitive salary and benefits package.
* Holiday buy and sell scheme.
* 7% company pension contribution.
* Health care cash plan and life assurance.
* Reward and recognition schemes.
* Comprehensive training and career development opportunities.
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions.
Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.
Ready to Make an Impact?
If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you.
Apply now via LinkedIn or directly on our website, and one of our Talent Acquisition team will be in touch!
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