Summary
Our client is looking for Customer Liaison Officers to provide essential administrative support in processing case work from initial customer enquiry through to maintenance of project, at a pace, quality and cost that meet customer expectations and business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
Key Responsibilities
* Coordinate visit arrangements
* Provide customers with visit confirmations and quotes
* Coordinate and book travel arrangements
* Progress casework in line with company process and policy
* Maintain and update databases
* Respond to internal and external enquiries
* Perform general administration tasks
* Support other teams and departments
* Assist in organising meetings
Key Attributes
* Excellent customer service skills
* Display accurate written and clear verbal communication skills
* Have demonstrable experience working as part of a team
* Be able to prioritise workload to meet deadlines
* Have good knowledge of Microsoft Office software
Benefits
* 25 days holiday plus Bank Holidays (pro rata)
* Hybrid working (After full training is complete)
* Childcare vouchers
* Flexible benefits programme
* Highly desirable employer contribution pension
* 3x life assurance
* Onsite parking – not guaranteed First come first serve (residential parking nearby)
* Health cash plan
Hours: 20-25 hours per week, across 5 days (Monday-Friday) hybrid working available
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.
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