1st Line IT Support Engineer
Blackburn | £25,000 – £28,000 + Excellent Benefits
Office-based
The Opportunity
CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands-on experience within a busy internal IT environment. You'll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 – £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies.
Duties & Responsibilities
1. Act as the first point of contact for IT support requests via phone and helpdesk system
2. Log, prioritise and resolve support tickets in line with SLAs and KPIs
3. Provide desktop, laptop, hardware and application support to office-based and remote users
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