Key Account Manager - Midlands (Hybrid: 3 Days WFH)
£60,000 + Benefits | Monday-Friday Role
Are you an experienced relationship-builder with a passion for delivering exceptional customer value? We're recruiting a Key Account Manager to join a growing, forward-thinking organisation where you'll take ownership of strategic accounts, drive growth, and play a pivotal role in enhancing customer satisfaction.
The Role
* Build and strengthen relationships with key decision-makers and influencers across your assigned account portfolio, developing a deep understanding of their needs and positioning the business as a preferred supplier.
* Partner with the Customer Success Team to create customer-centric Key Account Plans with clear goals and strategies - driving new business, retaining existing clients, and ensuring exceptional customer satisfaction.
* Monitor, manage, and report on your sales pipeline and overall portfolio performance.
* Lead customer satisfaction reviews, addressing challenges and ensuring all improvement actions are followed through.
* Stay up to date with industry trends, market shifts, and company offerings to deliver informed, relevant conversations with customers and prospects.
* Maintain high-quality CRM data for all assigned accounts.
* Support resolution of critical invoicing issues and work closely with Finance to follow up on receivables for key accounts.
* Identify and support new business opportunities beyond your core portfolio when needed.
What You'll Need
* A deep understanding of CCL's technology and the ability to help customers maximise use of available functionality.
* 10+ years of consistent success in the 3PL/4PL logistics sector, specifically in growing and managing key accounts.
* Strong value creation skills, leveraging customer, supplier, and company interests to maximise overall value.
* A highly commercial mindset, able to contribute to growth while protecting profitability.
* Demonstrated customer-centric approach with proven relationship-building and influencing skills.
* Excellent project planning ability that drives productivity, structure, and consistency.
* Organised, focused and results-driven with the energy to deliver against key objectives.
* Brilliant communication skills, both written and verbal.
* Natural leadership qualities - able to motivate others and drive team success.
Package & Benefits
* £60,000 salary
* 25 days annual leave + bank holidays
* Private healthcare
* Hybrid working - 3 days per week from home
* Monday to Friday (no weekends)
* Additional perks and wellbeing benefits
Location
Midlands based
WR is acting as an Employment Agency in relation to this vacancy
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