We are looking for a motivated Customer Service Administrator to join our busy teamon a 1218 month maternity cover. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.
?? Location: Park Farm, Wellingborough
?? Hours: Monday to Friday, 9:00am 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
?? Pay: £12.75 per hour
Your Role Will Involve:
* Processing customer orders and preparing delivery paperwork
* Responding to customer enquiries by phone and email
* Resolving delivery and collection issues quickly and professionally
* Updating customer records and tracking documents accurately
* Sharing reports and updates with customers within agreed timeframes
* Liaising with departments such as Transport and IT to resolve issues
* Supporting other team members to ensure consistent service across contracts
What Were Looking For:
1. 2+ years administrative experience, ideally in a logistics or transport environment
2. Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
3. Strong communication and customer service skills
4. Excellent attention to detail and ability to meet deadlines
5. Proactive, well-or...