Do you enjoy working in sales-focused roles or are you looking for a role in Customer Service? Do you have resilience and drive to excel in a target-driven environment? Do you have good negotiation skills? If yes, we have an exciting full-time opportunity for you to join our Customer Operations department at our Kings Hill office, ME19 4UA, starting on 28th April 2025.
At Cabot Financial, we prioritize employee well-being through various initiatives such as PawTherapy, yoga classes, monthly massages, food events, and more. Additionally, you'll enjoy:
* A starting salary from £26,204 per year, with opportunities for progression.
* Quarterly performance bonuses, paid monthly, ranging from £400-£600+.
* Hybrid working arrangements after 6-9 months, promoting work/life balance.
* 30 days holiday (pro-rata), including bank holidays, with options for unpaid leave.
* Discounts and cashback offers on numerous retail outlets.
* Overtime opportunities.
* Insurance benefits such as healthcare cashback, travel insurance, and life assurance.
* Two paid volunteering days per year.
Training and Shift Details:
You will undergo four weeks of in-office training, Monday to Friday, 8:00 am to 4:30 pm. Post-training, your weekly shifts (40 hours/week) will be:
1. Week 1: Monday to Friday, 8:00 am - 4:00 pm
2. Week 2: Monday to Friday, 9:00 am - 5:00 pm
3. Week 3: Monday, 12:30 pm - 8:00 pm; Tuesday to Friday, 1:00 pm - 8:00 pm
4. Saturday (1 in 3): 9:00 am - 1:30 pm
Please note, holiday requests cannot be accommodated during the first 5 weeks of training.
Role Responsibilities:
* Handling inbound and dialer-based outbound calls.
* Providing exceptional customer service via telephone.
* Supporting vulnerable customers with empathy and delivering solutions.
* Achieving call KPIs and quality standards.
* Developing tailored repayment plans to assist customers with debt management and financial recovery.
Next Steps:
If you are interested and believe you are suitable, apply now for an interview. We are eager to hear from you as soon as possible.
Diversity and inclusion are core to our values at Cabot. We celebrate a diverse workforce and ensure fair treatment and equal opportunities for all candidates and employees.
Note: Due to regulation, successful candidates will undergo credit and criminal background checks. Candidates with CCJs, IVAs, bankruptcies, or without full right to work in the UK will not be considered. Applicants must be over 18.
About the company
Encore, through its subsidiaries worldwide, acquires and services portfolios of receivables from banks, credit unions, and utility companies, providing debt recovery solutions. We aim to help individuals recover from financial difficulties and promote economic empowerment through mutual engagement, understanding, collaboration, and respect.
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