Job Overview
We’re looking for a commercially minded, people‑first leader to run one of our large‑format Donation Centres (circa 8,000 sq ft) – high‑volume, high‑impact spaces handling up to 10 tonnes of donated goods per week. These are dynamic, warehouse‑style retail environments where community, sustainability and entrepreneurship come together.
As Donation Centre Manager, you won’t just manage stock – you’ll generate it. You’ll build strong local relationships to drive donations, use social media creatively to attract supporters, and design engaging promotions and events that keep customers coming back.
You’ll lead a large and diverse team, predominantly volunteers, so you’ll need to be an exceptional people leader – someone who can inspire, coach and create a culture where everyone feels valued and motivated.
Responsibilities
* Oversee day‑to‑day running of the centre, ensuring operational excellence and commercial performance.
* Generate and manage inventory by building local donation relationships and managing collection and sorting processes.
* Promote the centre using social media, events, and community partnerships to drive footfall and sales.
* Recruit, train and retain a bank of skilled volunteers and paid staff for collection, sorting and retail functions.
* Establish relationships with local businesses, Salvation Army Corps and community organisations for donations and volunteering.
* Maintain high standards of customer service, safety and compliance with health and safety regulations.
* Prepare and analyse sales and operational reports to inform strategies for growth.
Qualifications
* Experience in retail or volunteer‑based operations, preferably in a high‑volume environment.
* Strong people‑management skills with experience coaching and leading volunteers.
* Excellent communication and interpersonal skills.
* Proactive, entrepreneurial mindset with a track record of developing partnerships.
* Interest in environmental sustainability and re‑use/re‑cycle initiatives.
* Aspiring to run an independent shop and drive commercial success.
Benefits
* Annual leave starting at 26 days plus bank holidays; option to buy an additional week.
* Virtual GP service – phone and video consultations available 24/7.
* Defined Contribution pension scheme, with company doubling contributions up to 6% and 3× life assurance.
* Paid sick pay from the end of probation, increasing over time.
* Colleague discount – 25% off all original, full‑priced products sold by SATCoL.
* Well‑being commitment and support programmes.
* Other benefits – see attachment for details.
Required Checks
All Shop Managers will be required to complete an Enhanced DBS Check.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all sectors. Please note that this advert may close sooner than the closing date in extreme circumstances.
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