We're recruiting for a Warranty Manager who can travel across the UK to oversee the warranty process for designated manufacturers.
Interested in this role You can find all the relevant information in the description below.
We offer:
33 days' holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Hours
Full time: Monday-Friday, 8.00am - 5.30pm (Saturday work as and when required)
Location
This job can be based at any Arnold Clark branch and will require travel across our UK-wide branch network.
About the role
As a Warranty Manager, you'll be responsible for overseeing the warranty process for your designated manufacturers to ensure our branches are adhering to all policies and procedures. You will check warranty claims for compliance and liaise with the correct departments to ensure all claims are processed and paid in full.
The ideal candidate will be a process-driven individual with strong leadership skills and excellent communication skills.
Day-to-day duties
Managing your team of warranty advisors and ensuring all policies and procedures are being adhered to when submitting warranty claims.
Checking warranty claims for compliance and providing constructive feedback both to the branches and warranty advisors where required.
Liaising with the Warranty Accounts department and branch accountants to make sure all claims are processed and paid in full.
Monitoring Mstore and following up with the branches to ensure all warranty repairs are uploaded in a timely manner.
Maintaining good relations with our manufacturer partners.
Attending manufacturer audits and assisting branches to implement processes to improve repair quality and customer satisfaction.
Ensuring that all manufacturer standards for each brand are being followed.
Providing guidance and support to the branches with all warranty queries
Essential skills and experience
A high level of accuracy and attention to detail.
Excellent communication skills, both written and oral.
The ability to motivate and drive your team to produce results and encourage a high standard of work.
Previous knowledge of manufacturer warranty or previous warranty administration experience would be preferred.
Ability to work well on your own and have a can-do attitude and positive demeanour.
Problem-solving skills and the ability to multitask.
Ability to work to strict timescales and deadlines.
Nice to have but not essential
Previous experience in a warranty role would be advantageous, however, training may be available for the right candidate.
Experience with Microsoft Office and Power BI
Experience of Mstore/Kerridge
Manufacturer warranty knowledge
Our Culture (should be at the bottom of every advert)
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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