As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Compensation & Benefits
Salary: £29,432 for a 37‑hour working week, inclusive of a 20% unsocial hours allowance.
Hours: Average 37 hours per week. Hours include night shifts, evenings, weekends and Bank/Public holidays (which are added to your holiday allowance). Working pattern is a rolling shift pattern; the frequency of night shifts will vary per establishment.
* Annual leave 25 days on appointment, increasing to 30 days after 10 years’ service (pro‑rated).
* 9 public/bank/privilege holidays.
* Paid Level 2 apprenticeship in customer service.
* Generous Civil Service pension scheme.
* Season ticket loans.
* Retail discounts.
* Employee Assistance Programme.
* Cycle to Work scheme.
Responsibilities
* Gate/portal duties: ensure secure entry/exit of staff, visitors, vehicles; carry out searches and issue/collect keys and radios.
* Control room: operate the radio system and monitor CCTV, reporting suspicious activities.
* Visits: book visits; identify and process visitors; escort them if required.
* Censors/correspondence: monitor/log mail, report illicit or contraband items, preserve evidence.
* Night duties: ensure cell doors are locked/secure and all prisoners are accounted for.
* Reception: assist with reception tasks; photograph prisoners; collate documentation for the property process; search/x‑ray incoming parcels; receive items for prisoners and check seals.
* Prisoner supervision: supervise prisoners as required; assist with clothing/property exchanges and free‑flow movement.
* Food delivery: deliver and collect food trolleys, possibly using an electric tug vehicle.
* Driving duties: transport prisoners and their escort in the cellular vehicle; collect mail from the local sorting office.
* Phone calls: monitor the PIN system, maintain logs of PIN phone requests, complete paperwork, audit conversations, and ensure legal numbers are registered with solicitors.
* Procedures & protocol: understand and conform to national and local policies, respond appropriately to invoke emergency procedures and incidents.
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