Job Description
ASSOCIATE DIRECTOR - BLOCK Management
Location: Hertfordshire (Head Office)
Direct Reports: 3-5 DOE
Salary: Competitive
We’re looking for an Associate Director to join a leading property management company. This is a senior role where you’ll oversee teams, make sure residents and clients receive excellent service, and ensure our clients buildings are well looked after.
What You’ll Do
* Lead and support managers and their teams across the business.
* Make sure customer service is first-class, with quick response times and positive feedback.
* Oversee building maintenance, safety checks, and compliance.
* Work closely with other senior managers (Finance, HR, Technology, Compliance).
* Help plan and deliver company strategy.
* Support with budgets, reports, and financial checks.
* Be the main contact for key clients and build long-term relationships.
* Mentor and train staff, helping them grow and develop.
* Look for ways to improve processes and efficiency.
What We’re Looking For
1. Strong leadership skills and experience managing teams.
2. A focus on excellent customer service.
3. Organised, reliable, and able to oversee...