Birmingham (hybrid available after initial 6 months) Competitive Salary Bonus Benefits Are you an energetic and self-motivated leader with a track record for upholding and delivering Customer Service Excellence? If so, you may also like to know this role has arisen due to an internal promotion, offering an excellent opportunity to forge a fruitful career path within our Internal Customer Account Division. What’s In It For You? At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including: * Highly competitive annual bonus. * Comprehensive private medical and personal accident insurance plans. * Employer Pension Contributions of 7%. * Investment in your training and development to encourage and support your career progression within the company How You Will Make an Impact? Bring your leadership to life by confidently directing incoming workload across the team, keeping energy high, priorities clear, and responses flowing swiftly to both our valued customers and our dynamic external sales team. You Will Be: * Keeping our operations running smoothly and efficiently while having the vision to streamline and improve where appropriate. Leading a harmonious team to uphold top tier customer service. * Establishing and strengthening effective customer communications (phone/email) gathering valuable insights that could open the door to exciting new sales opportunities. * First point of contact for escalation in respect to customer, internal/external team members in aid of bringing swift resolutions to customers’ order related issues (i.e. deliveries, stock, credit etc.). About You: Your exceptional customer service and sales order processing expertise will shine as you guide the team, refining and elevating the customer experience together. You’re a proactive problem solver, with ability to offer customers clear and concise solutions through their order journey. Bringing your proven leadership skills and account management experience, you’ll leave a lasting positive impression on internal teams and our customers. Your Interview Journey: Interview 1: Introduction and Exploration Call With: Your Daikin Recruitment Business Partner Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality. Interview 2: Structured Interview With: Hiring Manager Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role. Interview 3: Final Formal Interview With: Hiring Manager and a Senior Management Team Member Purpose: Your opportunity to demonstrate your expertise through delivering a short presentation, promoting your customer service and leadership capabilities. About Us: Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive