The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include administration & coordination.
Key Tasks & Duties
* Collaborate closely with the Consultant team to ensure clients’ day-to-day operational requirements are effectively met.
* Prepare high-quality client deliverables and materials, including periodic status reports and financial and technical summaries.
* Take ownership of managing and prioritising daily client requests to enable timely resolution, informed decision-making, and accurate execution. This includes conducting quality control checks on client-facing reports, identifying required actions, and providing support to consultants as needed.
* Participate in meetings with internal and external stakeholders, identifying key action points and responsible parties, and ensuring timely follow-through to deliver a high standard of customer service.
* Contribute insights and perspectives based on hands-on experience working with clients and service providers.
* Manage the tracking of project progress and timelines, maintain accurate client records, and update activity and issue trackers.
* Support team members in resolving client issues across claims, administration, compliance, and related areas.
* Ensure all activities are carried out in compliance with relevant regulatory requirements.
Skills & Knowledge
* Experience within the employee benefits Industry preferable – broker or provider background
* Proactive and enthusiasm to learn wider benefit consultancy, for healthcare and protection schemes
* Proven experience in managing timelines and working to deadlines
* Track record of accuracy and attention to detail
* Ability to adapt under pressure and problem solve
* Ability to support, add value and provide high quality outputs
* Robust comprehension and calculation skills
* Strong MS Office skills, including Excel and PowerPoint
* Impeccable attention to detail
* Strong organisation and prioritisation skills
* Fast learner, with the ability to pick-up new processes, skills and knowledge
* Strong team working and individual intuition
* Personable and professional with internal and external parties