Mortgage Administration Teamleader
Leicester / Ipswich / Bradford (multi‑site)
We’re looking for a Mortgage Operation Supervisor to support the day‑to‑day running of a busy mortgage and protection administration team. This is a fantastic opportunity to step into a leadership role where you’ll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.
The Role
You’ll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.
Key responsibilities
* Manage and motivate a team to achieve performance targets and SLAs
* Support mortgage and protection cases from submission through to completion
* Communicate effectively with advisers, customers, lenders, solicitors, and other stakeholders
* Ensure all documentation is accurate, complete, and submitted on time
* Monitor case progress and keep stakeholders informed
* Deliver coaching, feedback, and regular 1:1s to develop team members
* Maintain compliance with regulatory requirements and data protection standards
* Contribute to a positive team culture and lead by example
* Deputise for the Administration Team Manager when required
What We’re Looking For
Experience
* Previous experience in an administrative leadership or supervisory role
* Background in financial services (mortgages and/or insurance preferred)
* Experience working with multiple stakeholders
Skills & Attributes
* Strong leadership and team development skills
* Excellent communication and organisational abilities
* High attention to detail and a methodical approach
* Ability to prioritise and manage multiple workloads
* Customer‑focused with a proactive, solution‑oriented mindset
* Resilient, adaptable, and motivated to drive results
* High level of integrity and professionalism
Why Apply?
* Opportunity to lead and shape a high‑performing team
* Varied and fast‑paced role with real impact on customer outcomes
* Supportive environment with opportunities for development
* Multi‑site exposure across the business
Additional Information
Travel between sites is required, including occasional overnight stays.
We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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