Customer Experience AdvisorKnowsley £25,000 - £27,500 Are you experienced in Customer Service and looking to take the next step in your career? Embrace the opportunity to join a leading training provider specialising in critical safety training. We are seeking a dedicated Customer Experience Advisor to be a key player for our clients team, based in Prescot, Knowsley. As a Customer Experience Advisor, you’ll be the first point of contact for clients, responsible for delivering high-quality service, managing enquiries, and converting commercial opportunities into confirmed bookings. Your ability to understand client needs and offer tailored advice will directly impact sales performance and profitability. Key Responsibilities Respond promptly and professionally to all customer enquiries, treating every interaction as a potential sale Convert inbound calls into bookings by identifying upsell opportunities and offering relevant incentives Advise clients on course and medical offerings, including pricing, prerequisites, and location availability Proactively follow up on unconverted enquiries and manage course fill rates to maximise attendance Contact individuals ahead of training expiry to secure refresher bookings Accurately process bookings for training, medicals, and accommodation in line with internal systems Liaise with Operations and Commercial teams to explore new course requests and pricing strategies Maintain strong client relationships and up-to-date product knowledge Attend internal and external client meetings as required Deputise for the Customer Experience Lead when requestedIf you feel you are the right person for this role and are looking to further your career please apply for immediate consideration and interview. For further information about the role, please contact Andy Cruickshank on (phone number removed)