Contract Manager – FM Service Provider – London & West London – Up to £75,000 per annum
CBW are currently recruiting an experienced Contract Manager to oversee the delivery of all hard FM services across a mixed portfolio, including a mobile contract within Central London and a flagship commercial building in West London.
This role involves managing both mobile engineering teams across the City and a dedicated on-site team at a key West London site, ensuring all planned and reactive maintenance activities are delivered to the highest standards. You will be responsible for coordinating operations across both the mobile portfolio and the static site, maintaining efficiency, compliance, and a consistently high level of service delivery.
Hours
Monday to Friday, 08:00am – 17:00pmKey Duties & Responsibilities
Report directly to the Operations Manager
Oversee and manage agreed KPIs and SLAs to ensure contract performance
Take ownership of health, safety, and environmental standards across both sites
Manage and support a Supervisor and team of engineers
Plan and coordinate maintenance activities, shutdowns, and project works
Ensure compliance with company quality procedures
Lead recruitment, onboarding, and ongoing development of team members
Conduct appraisals, manage attendance, and handle disciplinary matters
Build and maintain strong client relationships across both locations
Oversee all contract reporting requirements
Identify opportunities to improve service delivery and grow contract value
Provide technical support to both client and engineering teams
Manage permit-to-work systems effectively
Represent the business in client meetings
Maintain full financial oversight, including P&L and budgetingRequirements
Qualified in an engineering discipline (Electrical or Mechanical – C&G, HNC, HND or higher)
Proven experience managing hard FM services across commercial environments
Experience leading engineering teams, including supervisors and mobile/static engineers
Strong background in commercial building maintenance
Excellent communication and stakeholder management skills
Ability to manage a varied and demanding workload effectivelyFor more information, please send your CV to Katie at CBW Staffing Solutions