Job Title: NMC/NOC Operations Manager
Location: UK – Hull, East Riding of Yorkshire / Client Onsite Office
Responsible to: Head of Resource Planning & Dimensioning
Job function
Reporting to the Head of Resource Planning & Dimensioning, this exciting new role is responsible for managing the NOC Team monitoring the network performance, maintenance and in-life operations for all services managed on behalf of TXO.
Specific responsibilities
Operations Leadership
* Provide end-to-end operational leadership of TXO's Managed Network Services environment
* Ensure the availability, performance, and resilience of all managed infrastructure
* Drive proactive monitoring and continuous optimisation of network performance against defined KPIs and SLAs
* Establish and embed operational best practices, standards, and governance frameworks
Maintenance & Service Assurance
* Oversee preventative and reactive maintenance strategies to ensure service continuity
* Lead fault management, incident response, and service restoration activities
* Own and drive root cause analysis (RCA) to prevent recurrence and improve network stability
* Coordinate effectively with field engineering teams and third-party suppliers
Incident & Escalation Management
* Lead the management of major incidents, ensuring timely resolution and clear stakeholder communication
* Act as the senior escalation point for critical operational issues
* Implement and continuously improve incident management processes and controls
* Drive trend analysis to reduce incident volumes and improve mean time to repair (MTTR)
People Leadership & Capability Development
* Lead, mentor, and develop a high-performing team of telecom engineers and technicians
* Define and manage resource planning, including 24/7 shift coverage
* Foster a culture of accountability, collaboration, and continuous learning
* Drive performance management, succession planning, and skills development initiatives
Stakeholder & Vendor Management
* Build and maintain strong relationships with customers, ensuring service delivery meets contractual commitments
* Collaborate cross-functionally with internal teams including Engineering, IT, Finance, PMO, and HR
* Manage third-party vendors to ensure service quality, performance, and compliance
* Provide clear, consistent reporting and communication to stakeholders
Network Transformation & Decommissioning
* Support the migration of legacy telecom networks to IP-based and fibre-based technologies
* Contribute to the planning and execution of network transformation programmes
* Lead or support the decommissioning of obsolete infrastructure in a controlled and efficient manner
* Ensure minimal customer impact during transition activities
Compliance, Risk & Governance
* Ensure adherence to all relevant regulatory, legal, and internal compliance requirements
* Maintain operational documentation, reporting standards, and audit readiness
* Identify operational risks and implement effective mitigation strategies
* Ensure compliance with company policies, including Health & Safety, Environmental, Quality, and Information Security
Financial & Cost Management
* Manage operational expenditure (OPEX) associated with the NOC
* Identify and deliver cost optimisation initiatives without compromising service quality
* Balance financial efficiency with operational performance and customer outcomes
About you
Experience & Technical Expertise
* Strong experience in telecom operations, network management, or NOC environments
* In-depth knowledge of legacy telecom technologies, including: TDM switching systems (e.g. Ericsson AXE, Nortel DMS, Siemens EWSD)
* Copper access networks and transmission systems / Experience with network monitoring tools and OSS platforms
* Proven track record in incident and problem management
* Understanding of migration to VoIP and IP-based network architectures
* Demonstrated experience in leading technical teams within a 24/7 operational environment
Preferred Qualifications
Bachelor's degree in Telecommunications, Electrical Engineering, or related field
Certifications in telecom or network management (e.g., ITIL, Cisco, etc.)
Experience in large-scale network transformation programs
Benefits
* Competitive Base Salary
* Additional standard company benefits
* 25 days holidays (including Bank Holidays)
* Career Development opportunities due to company growth