Overview
Hotel: Grand Central Glasgow (GLAGS), 99 Gordon Street, G1 3SF
voco Grand Central Hotel are looking for our next Front Office Night Receptionist (Part-Time) to join us in creating a warm voco welcome for our guests!
Note: The original description contains marketing content. This section provides context about the hotel and its ambience.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Responsibilities
* Front Office duties including checking guests in and out, handling queries or complaints, and welcoming guests to the city.
* Interacting with guests to encourage them to join our loyalty program.
* Contributing to guests’ overall stay and recognising loyal IHG One Rewards members.
Requirements / Qualifications
* Availability to work a 4 on 4 off shift pattern between 21:30-08:30
* Experience as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
* Confident with hotel systems; experience with Opera is a big plus
* An un-stuffy, thoughtful approach to service with a personality that acts as a host for guests
* Interest in environment and sustainability; innovation towards more sustainable operations
* Willingness to join the voco team and provide a warm Glasgow welcome
Benefits
* Financial security - £13.60 per hour (£28,288 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay. Tronc paid monthly if in eligible role.
* Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year.
* Colleague perks - worldwide discounted room rates and discounted F&B while on employee rate, plus discounts on perks portal.
* Wellbeing – maternity/paternity pay, employee assistance programme 24/7 and access to mental health support
* Hotel specific benefits – discounts in our Champagne Bar and gifts on milestone occasions
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today! Check out our Instagram page @vocograndcentral to see more.
You must meet the legal requirements to work in the UK.
Note: The following equal opportunity statement is kept as original content. It may include phrasing preserved from the source.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Who we are
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we are on a journey towards a sustainable future, treating the planet the same way we do our guests. Seek individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.
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