Level 3 IT Communications Apprenticeship - Sherburn High School The ICT Apprentice will support the on-site ICT service across The STAR MAT network, assisting with software and hardware maintenance, resolving technical issues, and providing support to staff and pupils to ensure service continuity, smooth administration, and strong learning outcomes. Apprenticeship Overview: Salary : £14,526.20 a year Working Week : Monday to Thursday, 8:00am - 4.30pm with a 1 hour break, Friday, 8.00am - 4pm with a 30 minute break with a 1 hour lunch break. Duration : 18 months Hours : 37 hours per week Level 3 ITC Apprenticeship standard qualification Online training supported by our dedicated tutors Address : Garden Lane, Sherburn in Elmet, Leeds, LS25 6AS Duties: Using the ICT Helpdesk service solution, provide proactive and reactive service support across the Trust via the ticket system Contribute to the effective performance and service provision of ICT services within the Trust to minimise disruption Participate in the collection, collation, processing and storage of data and information to comply with school reporting requirements. To test, diagnose and resolve network, software and hardware faults (including peripherals), and perform maintenance repairs and upgrades. Implement routine manual and computerised systems, practices and procedures to ensure that data and information is current, relevant, effectively and securely collected and that reporting complies with planned outcomes and obligations, reporting any concerns as required. Maintain the integrity and security of all systems by use of appropriate user protocols and undertake related monitoring and reporting. Provide user support to identify and respond promptly to routine system or process issues that arise within an agreed framework of performance criteria. Support contingency arrangements to respond to any unforeseen or unplanned circumstances that may arise to maintain the safety and security of data and information, maintain security and minimise disruption. To contribute to the work of the team under supervision, in the delivery of projects and support as required including ICT security and efficient use of resource. To maintain an awareness of ICT developments. Support teaching staff and pupils in technical aspects of ICT Assist in the maintenance of the ICT network. Manage local computer files backing up, archiving and deleting information as appropriate. Skills: Communication skills IT skills Attention to detail Organisation skills Problem solving skills Presentation skills Administrative skills Logical Creative Initiative Patience What is the expected career progression after this apprenticeship? Potential full-time employment for the right candidate upon successful completion of the apprenticeship. Company Benefits Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema. Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month! Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance. InspireLP