Freshworks Consultant / Developer (Contract – Outside IR35)
Duration: Initial 2-month contract (extension likely)
Location: Remote / UK-based
Are you a technically skilled Freshworks Consultant or Developer with a passion for delivering high-quality ITSM and ESM solutions? We’re seeking experienced contractors to support several active and upcoming Freshservice implementations for enterprise clients, working with a respected digital transformation consultancy that partners with major global organisations.
The Opportunity You’ll join a specialist team supporting multiple Freshworks platform projects, from ITSM implementations and global rollouts to service management optimisation and tooling improvements.
This is a hands-on technical role — ideal for consultants who enjoy configuring, developing, and integrating Freshservice solutions, while engaging directly with clients to understand needs, shape outcomes, and deliver measurable results.
Key Responsibilities
* Design, configure, and deploy Freshservice solutions aligned with best practice ITSM and ESM principles
* Build automations, workflows, and integrations using Freshworks APIs, webhooks, and custom scripts
* Conduct system health checks, troubleshoot technical issues, and develop optimisation plans
* Deliver technical documentation and support user enablement and training activities
* Work directly with client stakeholders to capture requirements, validate solutions, and ensure successful adoption
Essential Skills & Experience
* Proven track record delivering Freshworks implementations (Freshservice, Freshdesk, or related modules)
* Strong knowledge of ITSM frameworks (e.g. ITIL) and practical application within Freshservice
* Solid technical ability across:
o JavaScript and custom app development within Freshworks
o REST APIs, JSON, and integration design
o Workflow automation and workspace configuration
* Confident working directly with clients, running workshops, and presenting solutions
* Ability to work autonomously in fast-moving project environments
Desirable:
* Freshworks certifications (Freshservice, Freshdesk)
* Experience with iPaaS platforms such as Workato or Zapier
* Broader ITSM tool experience (ServiceNow, Jira Service Management, etc.)