Job Description
The essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.
As a Duty Manager you will…
* To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
* To regularly monitor customer feedback and produce a suitable action plan based on the results.
* To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
* To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
* To ensure that you deliver what you promise to the customer, client and team.
* To ensure that all agreed service objectives are met in line with client expectations.
* To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential
* To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
* To ensure that all staff are aware of their duties and the standards required
* To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility
* and receive the appropriate training
* To attend training sessions and catering meetings when required
* To take responsibility for the smooth and efficient running of the section/s as appropriate
* To motivate and lead by example ensuring you and your team have fun at work and are proud
* of your efforts.
Qualifications
* Have worked in a similar environment at a management level
* Be a proven, hands-on leader, able to invest in your team and their development
* Be naturally outgoing and vibrant, display a real passion for food and customer service
* Have excellent Health & Safety knowledge
* Be financially astute and have strong IT literacy
* Be innovative and creative and driven by excellence
* Stay up to date with current food trends
Additional Information
We pride ourselves on:
People first
We’re a company of individuals, united in doing our best for our clients.
Great food, always
Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.
Food education
We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.
Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
Fresh thinking
New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.
In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.
Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.
This appointment is offered on the return of satisfactory professional references.