Join a role where your work truly matters. As Domestic Services Manager with Sodexo at Ipswich Hospital, you’ll lead in creating a safe, clean, and welcoming environment that directly impacts the health and well‑being of patients, staff, and visitors. Your leadership will help prevent the spread of infection and contribute to a high standard of care. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
Main duties of the job
The post holder will be responsible for our Domestic Service at Ipswich Hospital. The post holder will require the following areas of performance indicators:
* Relationship Management – Is highly effective at building and maintaining win‑win business partner relationships internally and with clients.
* Resilience – Sustains momentum when faced with challenges. Balances competing demands and responds well to changed priorities.
* Impact and Influence – Communicates effectively and inspires people at all levels. Gains the commitment of others to drive towards and achieve a high engagement and performance culture.
* Analysis and Decision Making – Incisive and strong willed in focusing on achieving business goals. Able to analyse the cause of a problem and identify solutions.
* Planning and Organisation – Consistently completes deliverables within deadline, within budget, and beyond expected quality, even under adverse conditions.
* Continuous Improvement – Seeks to continuously improve outputs for the benefit of the business. Constantly raises the standard and quality of work, benchmarking against best practice. Identify opportunities to further develop the portfolio of services, ensuring delivery within agreed Health and Care parameters.
About us
Working at Sodexo isn’t just a job; it’s a chance to make a difference every day. You’ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
* Mental health and wellbeing resources
* Employee Assistance Programme (including financial/legal advice & personal support)
* Free health & wellbeing app with 24/7 virtual GP access
* Discounts on high street brands for you and your family
* Salary finance tools and financial wellbeing resources
* Retirement savings plan and life insurance
* Full training and protective uniform provided.
* Opportunities to gain experience through learning and development.
* Cycle to Work scheme & volunteering opportunities.
* Flexible working and a dynamic team environment
* Competitive pay
Job responsibilities
* Ensure a high quality domestic service is delivered in an efficient and effective manner, managing costs at all times
* Effective leadership of a domestic cleaning team, including daily performance measurement and feedback to the team
* Manage a domestic service budget; identifying and implementing cost saving opportunities, including ensuring that the budget is positively managed and meets forecast expectations
* Maintain effective, meaningful, positive, & clear communication with ward managers, matrons and service users
* Management lead for infection prevention and control and PLACE
* Manage the controlled issue of cleaning materials, consumables and equipment
* Manage third party suppliers of services e.g. pest control, window cleaning, washroom services
* Develop relationships with core suppliers and Sodexo support functions to improve and develop service delivery
* Develop and implement a training programme for the domestic cleaning team in‑line with personal development plans and business needs
* Manage the appraisal process of the Domestic team to ensure all people are offered the opportunity of a quality appraisal in line with the Sodexo goals and vision
* Ensure the domestic team complies with Trust and Sodexo policy and delivery of patient promises
* Manage and develop a programme of cleanliness monitoring and auditing and develop and manage action plans to rectify procedural failures
* Review available data from activity reports, benchmarks etc. to develop and implement service improvements
* Develop policies and procedures to improve service delivery and manage the implementation of these
* Build and maintain relationships with employees, service users and Trust management
* Use reward and recognition tools
* Manage team recruitment
* Interview and welcome new employees
* Analyse and communicate your teams performance
* Deliver a consistent level of service, within the Company’s standards to the contract specification and agreed performance, qualitative and financial targets
Qualifications
* Experience in operational or facilities management, ideally within cleaning/domestic services or a similar environment.
* Strong analytical skills with experience in workforce planning, rota design, or labour modelling.
* Confident using Excel and workforce planning tools; experience with e‑rostering systems is a plus.
* Excellent communication and stakeholder engagement skills.
* Ability to work independently and manage multiple priorities in a fast‑paced environment.
* BICSc CPSS, NVQ
* Health and Safety management experience
* Business management
* Minimum 5 years experience in a healthcare cleaning team.
* Minimum 2 years management experience of a diverse workforce in service environment
* Project management
* Implementation of innovation and improvement projects
* P&L management
* Managing a client relationship
* Good standard of literacy and numeracy
* Show empathy, care and compassion
* Ability to communicate effectively with patients, visitors, colleagues, clients
* Ability to work independently, flexibly and professionally dealing with challenging and changeable situations
* Good time management and organisational skills
* Ability to respond quickly to problems
* Ability to adhere to instructions, standards and procedures
* Ability to build relationships and show respect for other people
* Positive attitude and enthusiasm
* Ability to work as part of a team
* Excellent customer service skills and client relations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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