What is the job role?
This is a fast-paced service that provides transport for SEN children and young people and older members of the community. Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer focused’ can do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.
Working with an experienced team of Coordinator and Supervisors across a two week shift pattern form 6.45am - 6.30pm you will be engaging children, young people, parent/carers, schools, children's and adult services on a daily basis in an ever changing challenging but rewarding role, that includes:
To provide 'on site' supervision and deployment of all operational staff and vehicles.
Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
Operation of vehicles, escort duties, and/or ancillary duties in relation to delivery of Passenger Transport Services.
To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
You will be experienced at working within a busy, diverse customer-facing services with a calm solution-focused approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience in supervising people.
You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player, and a can-do problem solver will stand you in good stead for this role.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
1. Members of the Armed Forces and veterans
2. Are currently in care or have previously been in care
3. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date:26th Feb
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.