* Customer Experience Advisor
* Monday to Friday - some remote work
* £27,457 per annum with great benefits
Customer Experience Advisor Monday to Friday Surrey£27,457 per annum with great benefitsA great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.Primary responsibility of the Customer Experience Advisor is to assist with the delivery of onboarding suppliers, units and assisting with training both face to face or via Teams. Providing help and support to all Customers / Suppliers and Team Members who contact us via telephone, email, live chat and helpdesk service tickets. You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount. Key Responsibilities of Customer Service Advisor:
1. Work with Data Management to assist with the AVL / Supplier Onboarding process
2. Work with Data Management to assist with all Unit set ups from start to finish
3. Provide initial and ongoing training for Suppliers and Units both face to face or via Teams
4. Provide a “first point of contact” for all customers via Live Chat, Helpdesk, phone and email queries.
5. To Triage ALL queries that come i...