Job Description
JOB TITLE: Administrator
Contract: 3 months | Full time working on-site
RESPONSIBILITIES
* To answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce.com
* To build strong relationships with both external and internal customers
* To ensure prompt resolution of complaints with a strong focus on customer retention
* To assist credit control with outstanding debts by way of query resolution
* Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.com
* To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company’s Health & Safety policies and procedures and any relevant legislation
* To undertake any other such duties as may reasonably be required within the Service Centre
* To undertake any training and development as required
* To support the Administration Coordinator in ad hoc projects
SKILLS & QUALIFICATIONS
* Numerate and PC literate with good telephone manner and interpersonal skills
* Ability to work on own initiative in high pressure environment
* Attention to detail
Details of the role are: -
* Data check, interrogation and input/update into spreadsheets
* Data update from spreadsheet information into bespoke software
* Processing information/documentation requests
* Dealing with visitors - organising meetings and rooms, refreshments etc
* Stationery ordering
* Interrogating/investigating data and reporting outcomes, solution focussed
* Meticulous attention to detail
* Waste collection round checking, progress of rounds, reporting to management team where issues identified
* Reallocation of work between waste collection rounds
* Operation of weighbridge for incoming and outgoing waste for export, inputting of tickets, photographs, weighbridge ticket update
* Not afraid of a challenge
* IT competent/confident
For more info reach me on +44 161 527 9461 or Jinal.Shah@guidantglobal.com