Job details
My client is looking to hire a Customer Coordinator on a Permanent basis in Bedford. The ideal candidate will have experience within a customer care/call centre/Administration role and an ability to work with different departments and be able to handle situations sensitively.
The ideal candidate will enjoy working in a busy environment where they can be hands on in customer care for their customers. You will be able to pick up systems quickly and jungle mulitple platforms simultaneously, have a professional telephone manner.
Duties,
1. Taking calls from homeowners regarding issues with thier properties
2. Handling complaints/issues from customers
3. Customer Care, Looking after the cimpanies customers
4. Snagging reports
5. Updating of multiple inhouse systems
6. Ensuring up to date knowledge of policies
7. Taking incming calls, updating records and dealing with enquiries in order.
8. Reporting to the Customer Services Team Leader
9. Be the point of contact for all customers who have moved into their new homes and address any concerns they have.
10. Handling incoming calls/emails
11. Liaise with operatives, who conduct remedial work in properties
12. Deal with customer complaints either on email, in writing or over the telephone
13. Liaise with internals departments, site managements teams, technical and commercial departments to gain information to address any customer issues
14. Update company in-house systems with correct information
15. Gain all the facts and establish a suitable outcome in order to address tier customers either in writing, telephone or email
16. Escalate any serious issues to line manager
Qualifications, skills and experience
17. Previous customer service experience in a similar role, previous construction/new homes would be an advantage
18. Ability to communicate at different levels and have empathy when dealing with sensitive issues
19. Able to articulate at a professional level at all times and able to write letters/emails in a professional manner
20. Willing to take on additional duties and training on offer by the company
21. Strong work ethic, drive and ambition
Benefits
22. Staff bonus scheme
23. Holiday
24. Company Pension
25. Parking
26. Private healthcare
27. Rewards scheme
28. Enhanced holiday entitlement
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
...
My client is looking to hire a Customer Coordinator on a Permanent basis in Bedford. The ideal candidate will have experience within a customer care/call centre/Administration role and an ability to work with different departments and be able to handle situations sensitively.
The ideal candidate will enjoy working in a busy environment where they can be hands on in customer care for their customers. You will be able to pick up systems quickly and jungle mulitple platforms simultaneously, have a professional telephone manner.
Duties,
29. Taking calls from homeowners regarding issues with thier properties
30. Handling complaints/issues from customers
31. Customer Care, Looking after the cimpanies customers
32. Snagging reports
33. Updating of multiple inhouse systems
34. Ensuring up to date knowledge of policies
35. Taking incming calls, updating records and dealing with enquiries in order.
36. Reporting to the Customer Services Team Leader
37. Be the point of contact for all customers who have moved into their new homes and address any concerns they have.
38. Handling incoming calls/emails
39. Liaise with operatives, who conduct remedial work in properties
40. Deal with customer complaints either on email, in writing or over the telephone
41. Liaise with internals departments, site managements teams, technical and commercial departments to gain information to address any customer issues
42. Update company in-house systems with correct information
43. Gain all the facts and establish a suitable outcome in order to address tier customers either in writing, telephone or email
44. Escalate any serious issues to line manager
Qualifications, skills and experience
45. Previous customer service experience in a similar role, previous construction/new homes would be an advantage
46. Ability to communicate at different levels and have empathy when dealing with sensitive issues
47. Able to articulate at a professional level at all times and able to write letters/emails in a professional manner
48. Willing to take on additional duties and training on offer by the company
49. Strong work ethic, drive and ambition
Benefits
50. Staff bonus scheme
51. Holiday
52. Company Pension
53. Parking
54. Private healthcare
55. Rewards scheme
56. Enhanced holiday entitlement
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
57. skills
communication
58. education
secondary school