Job Description
We are seeking a proactive and relationship-focused Customer Relations Representative to manage and grow relationships with existing clients while identifying new business opportunities. This role involves going into existing and potential new clients, ensuring strong ongoing relationships, and actively supporting business growth through tender and quotation follow-ups.
Leads will be provided, with additional earning potential (commission) for self-generated leads that result in successful wins.
Key Responsibilities
Visit and engage with existing clients to:
Ask how we are currently performing
Gather feedback on service quality and client satisfaction Review the status of existing quotes Identify any concerns or opportunities for improvement Engage with potential new clients to:
Introduce the company and our services
Build relationships and understand client needs Identify upcoming or current tender opportunities Actively ask clients:
Are there any additional projects or tenders available?
Are there future opportunities we should be aware of?
Follow up on company-provided leads and progress them toward successful outcomes Generate your own leads where possible Maintain accurate records of client interactions, opportunities, and outcomes Leads & Commission Structure The company will provide leads for you to work on If you generate your own leads and t...