Job Title: Administrator Location: Dereham Road, Norwich, NR5 0TL Pay: £12.50 per hour HEALTH & SAFETY All Veolia employees are required to: Act responsibly and to do everything they can to prevent injury to themselves and other persons Observe all rules and appropriate operating procedures and instructions regarding safety at all times Correctly use safety equipment, protective devices and PPE Inform their immediate superior of all accidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not Assist in the investigation of any accidents or incidents Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards Participate in improving Health & Safety in the Company by making suggestions in these matters to the Manager, Supervisor or Safety Representative OBJECTIVES: To ensure that Health & Safety procedures are adhered to at all times To ensure that all work completed is accurately charged in accordance with customer contracts To assist in raising purchase orders and maintaining records as required RESPONSIBILITIES To answer all inbound calls in a polite and professional manner logging the details accurately in (url removed) To build strong relationships with both external and internal customers To ensure prompt resolution of complaints with a strong focus on customer retention To assist credit control with outstanding debts by way of query resolution Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed) To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation To undertake any other such duties as may reasonably be required within the Service Centre To undertake any training and development as required To support the Administration Cooordinator in ad hoc projects SKILLS & QUALIFICATIONS 1. Numerate and PC literate with good telephone manner and interpersonal skills 2. Ability to work on own initiative in high pressure environment 3. Attention to detail